Help
Contact us
Questions about Jamket, a charge, your data or a plan for your school? A person on the Jamket team reads every message and usually replies within 2 business days.
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Send us a message
The contact form isn’t available on this copy of Jamket
Please use the Jamket website to contact us.
Some things are quicker from your account
- Refunds. Use Request a refund under Plan & billing. A request that qualifies under our refund policy is refunded right away, without waiting for us.
- Cancelling, switching between monthly and annual, your card and invoices. Choose Manage billing on your account page.
- Deleting your account and data. Use Delete account at the bottom of your account page. It takes effect immediately.
- How-to questions. Our Support page answers the most common ones about creating, live games, classes and converting.
Choosing a topic
- Privacy, data or security — requests to see, correct, export or delete personal information, questions about student data, and security problems you have found. See our Privacy Policy.
- Report abuse or copyright — misuse of Jamket, inappropriate content in a game or class, and copyright notices. Our Abuse & copyright page lists what to include.
- Jamket for Schools — plans for a department, school or district. You can also use the form on our Schools page.
Please don’t send passwords, sign-in links, card numbers or student records. We will never ask for them.
Students and families
Students: for help with a class, an assignment or a game, ask your teacher first — they manage the class and can fix most things right away. Parents and guardians can contact us with the Privacy, data or security topic about a child’s information; we may ask the school or teacher who set up the class to help us confirm the request.
Other ways to reach us
The form above is the fastest way to reach the Jamket team.