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Policies

Abuse & copyright

How to report misuse of Jamket or something inappropriate in a game or class, and how to tell us about content that infringes your copyright.

Last updated

During a live game or class

The teacher hosting a game is in charge of it. From the host screen you can remove a player who uses an inappropriate nickname or disrupts the game, and lock the game so nobody new can join with the code. Jamket also blocks common offensive words in nicknames, but no filter catches everything, so please keep an eye on the lobby.

Students: if someone in a game or class is bothering you, tell your teacher. You can also ask a parent or guardian to contact us.

Reporting abuse

Tell us about anything that breaks our rules for using Jamket, including:

  • harassment, bullying, threats or hateful content in a game, class or set;
  • content that is sexual, violent or otherwise inappropriate for students;
  • someone pretending to be a teacher, a school or another person;
  • spam, attempts to flood games with fake players, or other attacks on the service;
  • a security problem you have found in Jamket (please report it privately and give us a reasonable time to fix it before sharing it).

Use our contact form and include what happened, when, and anything that helps us find it: a game code, the name of a class or set, the account email involved, or a screenshot description. Please don’t send us students’ personal information beyond what’s needed to identify the problem.

What happens next

A person on the Jamket team reviews every report, usually within 2 business days and sooner for anything that affects student safety. Depending on what we find, we may remove content, end a game, suspend or close an account, preserve information we’re legally required to keep, and report to law enforcement or NCMEC where the law requires it. When it’s appropriate and safe, we tell the account owner what we did and why, and we let you know when we’ve finished looking into your report.

Counter-notices

If material you posted was removed and you believe that was a mistake or a misidentification, you can send a counter-notice through the same channel with:

  1. your physical or electronic signature;
  2. the material that was removed and where it appeared before it was removed;
  3. a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of a mistake or misidentification; and
  4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is (or, if you are outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who sent the original notice.

We forward a complete counter-notice to the person who sent the original notice. Unless they tell us within 10 business days that they have filed a court action, we may restore the material 10 to 14 business days after we received your counter-notice.

Repeat infringers

We close the accounts of people who repeatedly infringe copyright, in appropriate circumstances. Importing a quiz from another platform doesn’t transfer any rights in it: only import and share material you made or are allowed to use, as our Terms of Service explain.